Return & Refund Policy
This single policy covers both product returns and refunds for Geo Herb orders.
Return Eligibility
If a product arrives damaged, incorrect, defective or otherwise qualifies for a return under the applicable order terms, contact Geo Herb support as soon as possible with your order details and supporting photos where relevant.
Return Conditions
- The product should be unused where the issue does not require opening or use to verify a defect.
- Original packaging, labels and included items should be retained where possible.
- Returns are subject to verification and approval by Geo Herb.
Non-Returnable Situations
Returns may not be accepted for products that are used, damaged after delivery, altered, or otherwise outside the applicable return conditions, except where required by law.
Refunds
After an approved return is received and verified, an eligible refund is processed using the applicable payment method or another agreed method. For online payments, the payment gateway may determine the time required for the amount to appear in the customer’s account.
Cash on Delivery
For eligible COD refunds, Geo Herb may request bank or UPI details from the customer through an appropriate support process. Never share an OTP or UPI PIN for receiving a refund.
How to Request a Return or Refund
Contact Geo Herb through the Contact Us page and provide your order number, registered mobile number and a clear description of the issue. Geo Herb will review the request and communicate the next steps.
Important
This page is the only combined Return & Refund Policy for Geo Herb. There is no separate Return Policy or separate Refund Policy page.